IT Support & Infrastructure

LBO Technology provides our customers with world-class, end-to-end IT services for technical and business operations facilities, science, and numerous other support areas. From LAN/ WAN and help desk to full life cycle IT System Management (ITSM) support transformation, we consistently deliver innovative, customer-focused, high-quality IT support. We provide all of our customers with sound IT solutions based on their life cycle needs, risks, requirements, and industry best practices.

LBO Technology knows that every successful IT support service center must begin with a strong foundation of customer service, industry best practices, and refined, repeatable processes. Users should not have to wonder or inquire about the status of their service request. This level of communication and information exchange will be built into our processes and practices through an infusion of ITILv3-based methodology we call Structured ITSM Transformation. LBO Technology’s Structured ITSM Transformation is a phased approach to bringing the IT service processes and practices in line with ITILv3.


From basic infrastructure support to advanced architectural design, LBO Technology has an expansive understanding of IT solutions for mission-focused programs. An aging or faulty systems infrastructure can threaten a company’s ability to achieve high performance and put them at risk of someone hacking into their systems and inflecting a virus or worm. Revitalizing the systems infrastructure can increase efficiency, improve business performance, and prevent someone from hacking into your systems and exposing your proprietary data not to mention the risk of losing data. LBO partners with our clients in every aspect of the process, from planning to implementing a managed services solution, service desk, or network operations, and more


Systems Engineering Development & Analysis

  • Systems Engineering Management

  • CONOPS Development and Support

  • Requirements Management

  • Risk Management

  • Systems Analysis & Design

  •  Legacy Systems Migration

Network Monitoring & Management

  • Windows/UNIX Server Administration 

  • Network Storage 

  • Data Center Operations and Management

  • High-Performance Computing 

  • Patch Management 

  • Backup and Recovery

Network Planning & Design

  • Enterprise Network Design and Planning

  • Network Assessment 

  • Network Optimization

  • LAN/WAN/VPN Engineering and Administration

Network & Infrastructure Security

  • System Security Plan Development and Vulnerability Assessments

  • Full Security Certification and Accreditation Services Leading to Authorization to Operate (ATO) 

  • Continuous Monitoring

Help Desk, CIRT & SOC Support

  • Tier 0-3 Desktop and Server Support Services

  • ACD/Help Desk Ticketing System Implementation and Management 

  • Development and Implementation of Mission-Focused Service Level Agreements (SLAs), Performance Metrics and Operational Processes and Procedures